General

Your property is meant to be an investment, not a second job (which is what self management often feels like). Your property manager acts as your boots on the ground.  They will handle all of the compliance, human aspect (residents, vendors etc), and financial aspect of this investment.  Having a property manager by your side means you don’t have to get up at 2 am to deal with an overflowing toilet, or with an angry resident whose AC has stopped working, or perhaps navigate a complex legal matter.  You can sit back and experience owning real estate the way it was meant to, as an investor, not a landlord.

We provide full service property management in Baltimore City, Baltimore County and parts of Anne Arundel County.  Reach out to us to find out if we are in your area.

Full service property management means just that, the full spectrum of services required to maintain and keep your investment in compliance.  This includes the entire burden of Leasing, Maintenance and Management, the 3 pillars of successful property management.  The majority of our clients' only interact with the property through our reports.  We handle all physical and administrative functions covered under the umbrella of property management (aka boots on the ground).

Our contracts are monthly.  We'd like to think we retain clients because they are satisfied with our services, not because they are tied into a long-term contract.  Services can be terminated at any time with a 30 days notice.  Please note that different terms may apply to larger portfolios.

A properly priced rental unit, that is show ready will be rented within approximately 2-4 weeks (sometimes much sooner).  How do we do this? By providing professional photography services, assigning a dedicated leasing agent to ensure your vacancy gets individualized attention, populating the listing on over 100 websites and much more.

Risk management is our top priority as your property management professional.  This includes a TRUE credit, rental history, employment and background screening.  Our leasing team will go back and verify validity of landlord and employment references.  Though no resident is guaranteed, these risk mitigation measures help keep resident delinquencies and default to a minimum, even throughout the COVID-19 Pandemic.  Additionally, we ensure fair housing guidelines are strictly adhered to, keeping you out of trouble.

There are several components to the move in process: 

• Resident Signs the lease and makes the first payment. 
• Utilities placed in residents name, and they obtain renters insurance. 
• A comprehensive move in report is created with photos, detailed notes on condition and is signed off by the resident.  The same report is created at move out to account for any damage to the unit vs. wear and tear.

We maintain all security deposits in our escrow account in compliance with Maryland State Laws.  We handle security deposit charges and disbursements when the residents move out.  At this time, all security deposits must be held in our accounts.

All open balances not paid immediately on move out are transferred to a law firm who will immediately begin the process to file suit and collect from the resident.

Rent is enforced via rent reminders, late payment reminders, and ensuring residents who have been placed on payment plans have complied with them.  Although in-house delinquency management is often sufficient to secure payments, additional enforcement options are available when it is not.  We will file in rent court on behalf of our clients, manage court hearings, escrow hearings, and any other legal proceedings which may arise in the landlord-resident realm.  All legal proceedings are performed by qualified licensed attorneys.  

East Coast Management will handle all Licensing, Registration, and Lead paint compliance as is applicable.  All renewals and new registrations are handled in house and will not require your involvement as a client.  You will have the peace of mind of not having to keep track of expiration dates or inspections.

Disbursements occur on the 10th of each month followed by a rental owner statement detailing all activity and transactions.  Other reports available to you as a client include Rent Rolls, Profit and Loss analysis and much more.   Year End Profit and Loss reports along with owner 1099s are issued by January 31st.  

Additionally, you can access your property financials 24/7/365 on your rental owner portal.  

Yes we can! We are set up with multiple voucher programs including Section 8, Healthcare for the Homeless, Project Plase and many more across all 3 counties we service.   Our leasing, maintenance and management team is well educated and equipped to handle the leasing process, inspections, and all compliance items as related to various voucher programs.

Protecting your asset is our #1 priority.  To ensure this, Repairs are handled via both in-house staff and 3rd party vendors who have ongoing maintenance contracts with us.  This ensures timely response to all maintenance issues.  When handling a repair, we always look for long term solutions, not band aids.  We will work with our vendors to ensure the most cost effective long term repair is performed for any issues as they arise.

No, we do not mark up our maintenance.  All costs are passed through.

Reach out to us at 443-451-5333 or info@therentalpros.net.  We will set up a meeting (virtual or in person) where we will determine if we are a fit for one another.  From there we will begin our easy step by step on-board process to take over management of your property or portfolio.